Return and Refund Policy

At Brickjointer.com, we want our customers to be completely satisfied with their purchases. This Return and  Refund Policy outlines your rights under UK law, including the Consumer Rights Act 2015 and applicable distance selling regulations.

1. Your Right to Cancel

Under UK law, you have the right to cancel your order within 14 days of receiving your goods (also known as the “cooling-off period”) if purchased online or by distance selling.

  • Cancellation Period: The 14-day period begins the day after you receive the goods.
  • To exercise this right, you must inform us of your decision to cancel by emailing us at info@brickjointer.com.

Please Note: This right does not apply to customised or bespoke items.

2. Returns Eligibility

To be eligible for a refund or exchange, the following conditions must be met:

  • Items must be unused and in the same condition as received.
  • Items must be returned in their original packaging.
  • Proof of purchase (e.g., order number or receipt) must be provided.

If the above conditions are not met, we may decline your refund request.

3. Returns Process

If you would like to return an item:

  1. Contact us at info@brickjointer.com to request a return.
  2. We will provide instructions for returning the item, including the return address.
  3. Return the item within 14 days of notifying us of your intention to return.

Return Costs:

  • You are responsible for covering the cost of returning the item, unless the item is faulty or incorrect.
  • We recommend using a tracked delivery service to ensure the safe return of your goods.

4. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, if your item is faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair at no cost to you.

What to Do:

  • Contact us within 48 hours of receiving the item.
  • Provide clear evidence of the fault or damage, such as photos.

How We Help:

  • Once we assess the issue, we will arrange a suitable solution: refund, replacement, or repair.

Definition of Faulty:
A product is considered faulty if it:

  • Does not function as intended.
  • Has defects or flaws that affect its performance.
  • Does not match the description provided.

5. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method within 14 days.

Refund Timelines:

  • Refunds typically take 3-5 business days to appear, depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item for a different size or product:

  • Please follow the returns process and specify that you would like an exchange.
  • Exchanges will be processed once the returned item is received and inspected.
  • Additional delivery charges may apply for sending out the exchanged item.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us:

This Refund Policy is compliant with UK consumer protection laws, ensuring fairness and transparency for our customers. By shopping with Brickjointer.com, you agree to this policy.